* Goal –– improve usability and accessibility.
challenge
Start-up internal project, very unwell described;
Difficult navigation and functionality naming with tons of hidden tooltips and modal windows for any additional information;
The handovered version of the app was not possible to expand with new features. No usability or A11Y research before I started working;
The expected group of users could hardly use 20 per cent of the app's functionality.
solving
I did UX-review of the current UI and functionality;
With the PO found out what features we will expand and what could be reduced;
Then prepared hypothesis for user research. After the round of interviews cleaned up the concept for each main feature. Conducted A/B testing of key screens;
I reduced useless modal windows and hidden tooltips and made a user-friendly caption for each type of AI dialog.
results
In 4 month I rebuilt the app's concept to more clean and user oriented;
Well-arranged Figma with reusable components for each functional part of the app;
Accessibility guides for developers;
Check before/after of the key metrics below.
