* Goal –– reduce operators working time per session.
challenge
Unstructured Figma file with tons of auto layers I needed to clean up before start working;
No users feedback or research;
Difficult to place any new functionality into the UI;
Unused functionality that took developers' effort to support.
solving
UX-review allowed me to ask more questions and understand the functionality better;
I arranged the open feedback form for users (b2b) so they could leave any suggestions or comments during their working days. That allowed me to focus more on weak places and make some effort to improve them on the 1st place before we started to expand the functionality;
To reduce useless clicks I did user flows based on our research and worked for its optimizations with focus on scalability;
The components library was messy. I rebuilt each data block and arranged them in the library by specific features. That helped to easily navigate throw components and see clearly what/where needs to be changed with feature updates.
results
Reduced operators’ session time from 1 hour to 20–40 minutes by reviewing user flows;
Minimized developers’ time for implementation of new features by refactoring the components library;
Made 30+ user interviews that allowed to clean up UI;
Adjusted the fastest way to gain users feedback for seamless testing of future features.
